Frequently Asked Questions

1. How It Works

Q1: What is Elderra and how does it work?
Elderra is a platform designed to help seniors (50+ age group) become confident in using digital tools and technology. We offer various services like personalized training, group classes, and on-demand support. Seniors can book a session with a DigiCoach, join a group class, or access our digital concierge for real-time help.

Q2: What is a DigiCoach?
A DigiCoach is a trained professional who helps seniors learn digital skills, use apps, and navigate technology. They provide personalized guidance through online or in-person sessions, ensuring hands-on learning.

Q3: How can I book a session?
You can book a session online through the "Book Online" section on our website or by contacting us directly. Once booked, a DigiCoach will assist you with your specific needs.

2. Why This is Important

Q4: Why should seniors learn digital skills?
The world is becoming increasingly digital, and learning these skills helps seniors:

• Stay independent in daily tasks like ordering food or booking cabs.

• Protect themselves from online scams and fraud.

• Use financial apps to manage money and achieve financial freedom.

• Stay connected with family and friends through social media and messaging apps.

Q5: How is Elderra different from other elder care services?
Unlike traditional elder care, which focuses on physical and health needs, Elderra empowers seniors to embrace technology. Our focus is on education, independence, and bridging the digital divide.

3. Services and Programs

Q6: What kind of apps and tools do you teach?
We offer training across various categories:

• Everyday Apps: Zomato, Uber, PayTM, and more.

• Advanced Tools: Stock trading apps, financial management tools.

• Creative and Professional: AI tools for writing, designing, and more.

Q7: Do you offer in-person training?
Yes, we offer both individual in-home training and group sessions in major cities. Our DigiCoaches provide hands-on support tailored to the senior's needs.

Q8: Are there any free resources available?
Yes, we provide free tools and basic resources to help seniors get started with technology. For more advanced needs, we offer premium services through memberships.

4. Membership and Pricing

Q9: How much does it cost?
We have two membership options:

• Monthly Plan: ₹999 per month.

• Annual Plan: ₹5,499 per year.
  Both plans provide access to DigiCoaches, group classes, and personalized support.

Q10: Can I cancel my membership anytime?
Yes, you can cancel your membership at any time through your account or by contacting us directly.

5. Security and Safety

Q11: How do you ensure online safety for seniors?
We offer specialized modules on:

• Recognizing online scams and fraud.

• Using secure passwords and two-factor authentication.

• Identifying fake or phishing emails and messages.

Q12: Is my personal information safe with Elderra?
Yes, we prioritize your privacy and security. All personal data is handled in compliance with strict privacy standards.

6. Support and Contact

Q13: What should I do if I face a technical issue?
You can contact our support team via the "Help" section on our website. For immediate assistance, our digital concierge or DigiCoaches will be available to guide you.

Q14: How can I partner with Elderra?
If you’re interested in collaborating with us, visit the "Partner with Us" section or email us directly at contact@elderra.io.

Q15: How do I join the Elderra WhatsApp community?
Click on the "Join Now" button in the "Community" section to become part of our WhatsApp group, where you can connect with other seniors and share your experiences.